Frequently Asked Questions

We support all common file types, including MS Word, Excel, pdf, txt and csv.
Yes, we offer translation and transcription services for all types of audio and video files. Please contact us directly at
  1. Go to
  2. Under Step 1, please choose a source language and then your target languages.
  3. Under Step 2, please click on "Upload a File" to choose your document or type to enter your text.
  4. Under Step 3, please click on "Show Price".
A professional translator will translate your document.
Our file upload wizard can accept files of up to 50MB. If the file exceeds this size, please send it to us by any of the free file-sharing services, like Google Docs, Dropbox, Webtransfer, Hightail, etc. and then send us the download link, or contact us at and ask for our help. We will explain how to upload your file directly to our ftp site.
After you place your order, your document is reviewed and a translator with relevant expertise starts working on your order. The work is then double checked for accuracy and the final product is sent to you in an email.
After the translation process is completed, we deliver the documents via email for quickness. If you would like us to mail your translations, please contact us to discuss available options.
For a simple overview, you can refer to our pricing table or you can simply request a quote
Yes we can fulfill high volume translation orders.
Yes, we offer discounts for large-scale projects or high volume translation. Kindly outline your needs in an email to and we will get back to you with our best rates.
Once you checkout your order, your invoice will be available.
We accept all major credit cards as well as payment via PayPal.
A certified translation is a translation accompanied by a signed statement from LingoProf, which attests to the thoroughness and accuracy of the translation, but not the validity of the original document.
Absolutely. If you would like us to certify your translation, please make sure that you check "Certify" option at checkout.
  • Most foreign governments
  • Universities
  • Employers
USCIS stands for US Citizenship and Immigration Services. It is part of the Department of Homeland Security, and used to be called the INS. USCIS processes green card and visa applications.
We've completed many translations for immigration purposes before and our certification for translation accuracy is accepted by USCIS.
It depends on the language and page count. Most of our translations are delivered within 24 to 48 hours.
We do send an email for order confirmation, however in some cases it may end up in your Junk folder. Please make sure you check your Junk folder and add "" into Safe Senders to avoid future delays.
At the top right corner, there is a link to track your order. On click of that link, a pop-up will be launched. Enter your order number or email address there, and the system will display the latest status of your order.
Link for your receipt is included in the confirmation email sent to you. If you have additional questions about your receipt, please do not hesitate to contact us.
Revisions are as easy as 1-2-3:
1. Just request your correction by responding to the same email you received your order within 5 days.
2. Your support representative will quickly pass the request along to the same translator that worked on your order, and your translator will be happy to make your revisions promptly.
3. The support rep will deliver these back to you as soon as they receive them.
We show as much information as we receive from your customer’s bank about a decline in the order history. Most declines are generic, so we don’t have much information as to why a charge was declined. If all of the card information seems correct, it is best to have your customer contact his or her bank, inquire for more information, and ask for future charges to be accepted.
We currently support and test on:


Chrome (latest)

Firefox (latest)

Safari (latest)

We use javascript on our site, so please enable it in your browser.

Ask us anything
Thank you for your message, we will get back to you as soon as possible.
The name is required.
The email is required. The email is not valid!
The message is required.